Dealing With Collections and Charge-Offs on Your Credit Report

A photo of a hand holding stacks of credit cards. This photo is used as a featured image for the article on dealing with collections and charge-off accounts.

Introduction 

What are Collection and Charge Off Accounts?

A charge-off occurs when a creditor has given up on collecting a debt. This typically happens after the account has been delinquent for 180 days or more. If the account is changed to a charge-off status, the creditor will remove it from their books as a loss. Even if you, the creditor considered it as a loss, it will still remain on your credit report for up to 7 years unless you can have it removed earlier.

A collection account is created when a creditor sends a debt to a third-party collection agency to collect. This typically happens after the account has been charged off. Collection agencies are paid a commission on the debt they collect, so they can be aggressive in their attempts to get you to pay.

The Damaging Effects on Your Credit Report

Charge-offs and collection accounts can damage your credit score in several ways: 

  • Payment history: Payment history is the most important factor in your credit score. Charge-offs and collections show that you have missed payments in the past, which can lower your credit score significantly. 
  • Credit utilization ratio: Your credit utilization ratio is the amount of credit you use compared to your available credit. Charge-offs and collections can increase your credit utilization ratio, which can definitely decrease your credit score.
  • Length of credit history: Another important factor in computing your credit score is the length of your credit. If you have a charge-off or collection account on your credit report, this will remain on your file for up to seven years, all while damaging your credit score.

Charge-offs and collection accounts can damage your credit score and make qualifying for loans and credit cards difficult. 

Lenders are more likely to approve borrowers with good credit scores and may charge higher interest rates to borrowers with charge-offs and collections on their credit reports. 

Why it’s Important to Spot These Accounts Promptly

It’s all down to credit history when determining the impact of collection and charge-off accounts on your credit report. However, they can generally lower your score by 100 points or more. Which will make it hard for you to get approved for loans, credit cards, and other forms of credit. 

There are a few reasons why it’s important to deal with collections and charge-offs promptly: 

  • To improve your chances of qualifying for credit. If you have collections or charge-offs on your credit report, you may be denied credit or offered high-interest rates. Dealing with these items can improve your chances of qualifying for credit and getting the best interest rate. 
  • To lessen the damage to your credit score. The longer a collection or charge-off stays on your credit report, the more damage it will do to your score. By dealing with them promptly, you can limit the amount of time they have to affect your score. 
  • To reduce your stress. Dealing with collections and charge-offs can be stressful. If you address these problems quickly, your mind will be at ease.

Understanding your credit report

Review Your Credit Report

Think of your credit report as a report card for your finances, it is very important that you review your report regularly. Your credit report tells lenders how you’ve handled credit in the past so any mistake can damage your chances of getting approved for credit.

With so much information on your credit report, it can take a lot of work to know what’s important. Here are the main things to keep in mind: 

  1. Payment History: This is the big one. Lenders want to see that you make your payments on time, every time. Late payments have the most significant impact on your score.
  2. Credit Utilization Ratio: This is the percentage of your total credit limit that you’re using. If you’re using less of your credit (over 10%), it can lower your credit score. Aim to keep it under 10%. 
  3. Account Mix: This is the type of credit account you have. Having credit diversity, such as credit cards and installment loans (like car loans or mortgages), is great for your credit score. 
  4. Length of Credit History: The longer your credit history, the better. This shows lenders that you’re responsible and have a track record of managing credit. 
  5. New Credit Inquiries: Every time you apply for new credit, it shows up on your report. Too many hard inquiries in a short period can lower your credit score. Only apply for credit when you really need it. 

Identify the Collection and Charge-off Accounts

A collection account is when a creditor sells your unpaid debt to a collection agency. Your debt goes to collections after you haven’t paid it for a few months. These third-party collection companies will collect the money that you owe.

A charge-off is when a creditor writes off your unpaid debt as a loss. This happens after you haven’t paid your debt for a long time. The original creditor can either try to collect the debt again or sell it to a third-party collection company to collect the debt for them.

Verify that the information is accurate and up to date. 

When reviewing your credit reports, check that your lenders and creditors are accurately reporting your payment history. Ensure that any outdated information, these would mean any derogatory accounts such as late payments or public records has been removed from your credit report after the required time frame.

Options for dealing with collections and charge-offs

  • Pay off the debt: This is the most straightforward and effective way on dealing with collections and charge-offs on your credit report. By repaying the debt in full, you demonstrate your commitment to financial responsibility and clear the negative mark from your credit history. It’s important to note that paying off the debt doesn’t immediately remove it from your credit report. The account will likely be updated to reflect a “paid” status, which may still impact your credit score for a period of time. 
  • Negotiate a settlement: If you’ve been told to pay the debt off in full but is unable to do so, negotiating a settlement with the creditor or collection agency can be a viable option. This involves reaching an agreement to pay less than the original amount owed, potentially significantly reducing the financial burden. However, it’s crucial to understand that a settlement doesn’t eliminate your legal obligation to repay the debt. Additionally, the settled account may still remain on your credit report for several years. 
  • Dispute the debt: If you have reason to believe that the collection or charge-off is inaccurate or invalid, you have the right to dispute it with the credit bureaus. This process involves providing evidence to support your claim, such as proof of payment, documentation of errors in the account information, or evidence that the debt doesn’t belong to you. If the credit bureaus find that the account is not valid, they will remove the item from your credit report. Disputing inaccurate or invalid information is essential for maintaining a fair and accurate credit history. 
  • Wait it out: While not the most favourable option, collections and charge-offs will automatically fall off your credit report seven years after the last delinquency date. However, it’s important to remember that during this seven-year period, the negative mark will damage your credit score, potentially affecting your ability to qualify for loans, credit cards, or other financial products with favourable terms. 

Tips on how to deal with collections and charge-offs

  • Be proactive, and don’t ignore the debt. Ignoring a collection or charge-off will not make it go away. In fact, it will likely worsen the situation by allowing the debt to accrue interest and potentially lead to legal action. The sooner you take action to address the debt, the better your chances of resolving it favorably. 
  • Communicate with the creditor or collection agency in writing. If this is the first time that you are trying to reach out to them, request written validation of the debt, which should include details such as the original creditor, the amount owed, and the date of last delinquency. Whenever you communicate with the creditor or collection agency, do so in writing. This creates a record of your interactions and protects you from potential misunderstandings or misrepresentations. 
  • Get everything in writing before you agree to anything. Before agreeing to any payment plan, settlement, or other arrangement, make sure you get everything in writing. Read and understand the agreement, and make sure you take note of all the terms before signing. This includes the terms of the agreement, the amount you’ll be paying, and any promises made by the creditor or collection agency. 
  • Be aware of your rights and protections. In Canada, the Financial Consumer Agency of Canada (FCAC) is responsible for safeguarding the rights and interests of consumers of financial products and services. It oversees federally regulated financial institutions, such as banks, and enhances the financial literacy of Canadians. If you have reason to believe that a debt collector is infringing on your rights, you can file a complaint with the FCAC.

Conclusion

Key points

In conclusion, collection and charge-off accounts can have a significant impact on your credit score. It is important to identify these accounts on your credit report and take steps to address them. Payment history is the most important factor in your credit score, so making payments on time and in full is essential for maintaining a good credit score. If you have missed payments, it is important to communicate with your creditors and work out a payment plan. You may also be able to negotiate a settlement with your creditors. If you believe that a collection or charge-off account is inaccurate or invalid, you have the right to dispute it with the credit bureaus. 

If you are dealing with collections and charge-offs, there are a few things you can do to protect yourself: 

  • Be proactive and don’t ignore the debt. 
  • Communicate with the creditor or collection agency in writing. 
  • Get everything in writing before you agree to anything. 
  • Be aware of your rights and protections. 

Importance of dealing with collections and charge-offs promptly 

In conclusion, collection and charge-off accounts can have a significant impact on your credit score. It is important to identify these accounts on your credit report and take steps to address them.

The most important factor that makes up your credit score is your payment history, that is why making payments on time and in full is essential for maintaining a good credit score. If you have missed payments, it is important to communicate with your creditors and work out a payment plan. You may also be able to negotiate a settlement with your creditors. If you believe that a collection or charge-off account is inaccurate or invalid, you have the right to dispute it with the credit bureaus.

Hire a credit repair company for help 

If you decide to hire a credit repair company, be sure to do your research and choose a reputable company. There are many scam companies out there, so it is important to be careful. You should also be aware that credit repair companies cannot guarantee results. It is important to be patient and to give the process time to work.

Here are some tips for choosing a credit repair company:

  • Ask for recommendations from friends, family, or a financial advisor.
  • Read online reviews of different companies.
  • Make sure the company is licensed and bonded.
  • Get a free consultation to see if the company is a good fit for you.
  • Be sure to understand the company’s fees and services before you sign any contracts.

If you are struggling on dealing with collections and charge-offs, hiring a credit repair company may be a good option for you. However, it is important to do your research and choose a reputable company. With patience and hard work, you can improve your credit score and reach your financial goals.

Please note that the information provided in this blog is for informational purposes only and should not be construed as financial advice. You should always consult with a financial advisor before making any decisions about your credit.

Resources for Additional Information and Assistance

The Ascent: Your Complete Guide to Dealing With Collections and Charge-Offs on Your Credit Report – https://www.fool.com/the-ascent/personal-finance/collections/ 

Equifax: Why You Should Check Your Credit Reports and Scores – https://www.equifax.com/personal/education/credit/report/articles/-/learn/why-check-your-credit-reports-and-credit-score/ 

Government of Canada Credit and loans: Know your rights – https://www.canada.ca/en/financial-consumer-agency/services/rights-responsibilities/rights-credit-loans.html

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