Effective Date: January 01, 2020

Kenny Johnson University (“we”, “our” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

1. Introduction

Welcome to Kenny Johnson University, where your privacy and data security are of utmost importance to us. We recognize the trust you place in us when using our credit services and providing us with your personal information. This Privacy Policy has been carefully crafted to inform you about the measures we take to protect your data and to ensure transparency in our data handling practices.

2. Information We Collect

We take your privacy seriously, and we collect only the necessary personal information required to provide you with our credit services effectively. We strive to be transparent about the types of data we collect, the purposes for which we collect it, and how we handle your information.

Contact Information: We may collect your contact information, including your name, address, email address, and phone number. This information is essential for communication purposes throughout the  process. It allows us to reach out to you regarding updates, progress reports, and any other information related to your credit journey.

Financial Information: To conduct our credit services, we may collect financial information, including your credit reports, credit scores, credit history, and other financial data. These details enable us to assess your credit situation accurately and develop a personalized plan to address your specific needs.

Identification Information: We may require government-issued identification required by the credit bureaus, such as driver’s license, health card, etc. This information is crucial for verifying your identity and ensuring that we are working with the correct individual to avoid errors and protect against identity theft.

Payment Information: When you make payments for our services, we may collect payment information, such as credit card details, banking information, or other payment methods used for billing and payment processing. Rest assured that we implement strict security measures to protect your payment data during transmission and storage. We’ve partnered with a licensed and secured payment processing company and all details are stored and regulated in their platform.

To know more about how they manage payment information, please see their privacy policies below.

• • https://recurly.com/legal/privacy/
  • https://stripe.com/privacy

Communications: Records of communications between you and our representatives are important for maintaining a transparent and efficient process. These records may include emails, chat logs, and call logs. By documenting our interactions, we can ensure accurate and reliable information exchange, aiding us in resolving any inquiries or disputes that may arise.

Cookies and Usage Data: We may collect information about how you use our website and services through cookies and similar technologies. Cookies are small data files stored on your device that help us improve the user experience and analyze website traffic. This information is anonymized and aggregated, allowing us to understand user preferences and make informed decisions to enhance our website’s functionality and content.

Data from Third-Party Sources: In some cases, we may obtain information from third-party sources, such as credit bureaus or other service providers. This data complements the information you provide directly to us and aids us in conducting a comprehensive assessment of your credit situation to offer tailored solutions.

3. Purposes of Data Collection

We collect and use your personal information responsibly and transparently, solely for specific purposes that are essential to providing you with our services and ensuring an improved customer experience. We respect your privacy and aim to be clear about the reasons for collecting and processing your data.

• Providing Credit Consulting Services: The primary purpose of collecting your personal information is to provide effective credit consulting services tailored to your unique needs. We analyze your credit history, identify inaccuracies, discrepancies, or negative items, and take appropriate measures to address them. By having access to your financial data and credit reports, we can craft personalized  plans to help you achieve your credit goals.
• Communication: Effective communication is vital in our process. We use your contact information to respond to your inquiries, address your concerns, and provide excellent customer support. Throughout your journey, we keep you informed about the progress made, the steps taken, and any updates regarding your case.
• Payment Processing: To facilitate seamless transactions, we collect and process your payment information. This allows us to process payments for the services you have chosen, ensuring that the billing process is smooth and secure.
• Legal and Compliance: As a company, we have legal obligations to comply with applicable laws and regulations. Your personal information may be used to meet these legal requirements, respond to legal requests, and safeguard our rights and interests in case of disputes or legal proceedings.
• Improving Services: We are committed to continuously improving our services, website, and user experience. By analyzing data from cookies and usage information, we gain insights into how our website is used, identify areas for improvement, and personalize our offerings to better meet your needs.
• Marketing: With your explicit consent, we may use your contact information to send you promotional materials, offers, and updates about our services. We believe in providing relevant and valuable information to our clients, and we respect your choice to opt-in or opt-out of marketing communications at any time.

4. Legal Basis for Data Processing

We process your personal information based on lawful grounds, ensuring that your rights and freedoms are respected. We rely on the following legal bases for processing your data:

• Contractual Necessity: Processing your personal information is necessary to fulfill our contractual obligations and provide you with the services you have requested. By entering into an agreement with us, you acknowledge that the processing of your personal information is essential for the performance of our services.
• Consent: In certain situations, we may seek your explicit consent to process your personal information for specific purposes. Your consent may be obtained through opt-in mechanisms, where you have the freedom to choose whether to provide consent or not. You have the right to withdraw your consent at any time by contacting us using the information provided in Section 19.
• Legitimate Interests: We may process your personal information based on our legitimate interests, as long as such processing does not override your rights and freedoms. Our legitimate interests may include improving our services, ensuring data security, preventing fraud and unauthorized access, and enhancing our business operations. We carefully assess and balance our interests against your rights to ensure that your privacy is protected.

5. Consent

Your privacy is of utmost importance to us, and we value your trust in sharing your personal information. By using our services or providing us with your personal information, you expressly consent to the collection, use, and disclosure of your data as described in this Privacy Policy.

• Informed Consent: We believe in the importance of informed consent, which means that we will inform you of the specific purposes for which your personal information will be used at the time of collection. We will not process your data for any other purposes not covered by this policy without obtaining your explicit consent.
• Withdrawing Consent: You have the right to withdraw your consent at any time by notifying us. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal. However, please note that withdrawing consent may impact our ability to provide certain services that rely on the use of your personal information. We have a detailed explanation about revoking your consent on Section 6.
• Consent for Marketing Communications: For marketing communications, such as promotional offers and updates about our services, we will always seek your explicit consent before sending such information. You have the freedom to opt-in or opt-out of marketing communications at any time by following the instructions provided in the communication or by contacting us directly.
• Consent for Cross-Border Transfers: As outlined in Section 11 (Cross-Border Data Transfers), we may transfer your personal information to countries outside of Canada where our service providers operate. When your data is transferred to these countries, we will take appropriate measures to ensure that your personal information remains secure and protected in compliance with applicable privacy laws.
• Exceptions to Consent: In certain situations, we may process your personal information without obtaining your consent if permitted or required by law. For example, when complying with legal obligations, responding to legal requests, or protecting our rights and interests, we may use your data without seeking your explicit consent.
• Children’s Consent: If you are under the age of 18, please ensure that you seek parental or guardian consent before using our services or providing us with your personal information. We do not knowingly collect personal information from minors without proper consent.
• Keeping You Informed: We are committed to keeping you informed about how your personal information is processed. If we intend to use your data for any new purposes not covered in this Privacy Policy, we will provide you with updated information and seek your consent before proceeding.
• Contact Us: If you have any questions or concerns about our data collection, use, or disclosure practices, or if you wish to exercise your right to withdraw your consent or modify your communication preferences, please contact us using the information provided in Section 19.
• Effective Date of Consent: Your consent to the practices described in this Privacy Policy is effective from the date you start using our services or provide us with your personal information. We will retain a record of your consent for as long as required by law or as necessary to fulfill the purposes for which it was obtained.

6. Withdrawal of Consent

We respect your autonomy and provide you with the freedom to control your personal information. If you no longer wish to have your personal information processed for the purposes outlined in this Privacy Policy, you have the right to withdraw your consent at any time. We understand that your preferences may change, and we want to ensure that you feel in control of your data.

How to Withdraw Consent
To withdraw your consent, please contact us using the contact information provided in Section 19. We will promptly process your request and acknowledge the withdrawal of consent. Please be aware that the withdrawal of consent does not affect the lawfulness of any processing we conducted prior to your withdrawal. It also does not affect the processing of your personal information for other lawful purposes beyond your consent.

Impact of Withdrawal
While you have the right to withdraw your consent, it’s essential to understand that doing so may have certain consequences. Depending on the specific services you have engaged with, withdrawing consent may limit our ability to continue providing certain aspects of the services. For example:

• • • If you withdraw consent for communications, we may no longer be able to keep you informed about the progress of your profile or provide timely updates on your case.
    • If you withdraw consent for marketing communications, you will no longer receive promotional materials, offers, or updates about our services.
    • If you withdraw consent for specific data processing required for our services, it may impact our ability to analyze your credit history effectively or address inaccuracies.
    • We want to ensure that you make informed decisions about withdrawing consent. If you have any questions or concerns about the potential impact of withdrawing consent, please feel free to reach out to our team using the information provided in Section 19.

Alternatives to Complete Withdrawal
If you are considering withdrawing your consent due to specific concerns or preferences, we encourage you to explore alternative options. For example:

• • • You can modify your communication preferences instead of completely withdrawing consent, allowing you to receive only essential communications while opting out of marketing materials.
    • If you have concerns about specific data processing activities, you can discuss them with our team, and we will make every effort to address your concerns while ensuring that your progress remains on track.
    • You can choose to exercise specific privacy rights, such as the right to object to certain processing activities or request erasure of specific data points, instead of a complete withdrawal of consent.

7. Use of Cookies and Similar Technologies

We utilize cookies and similar technologies to enhance your browsing experience on our website and improve the effectiveness of our services. This section provides an overview of our use of cookies and related technologies, but for more detailed information, please refer to our comprehensive Cookie Policy.

What Are Cookies and Similar Technologies?

Cookies are small text files that are placed on your device when you visit a website. They serve various purposes, such as remembering your preferences, analyzing website traffic, and providing personalized content. In addition to cookies, we may also use other similar technologies, such as web beacons, pixel tags, and local storage, to collect and store information about your usage of our website.

Types of Cookies We Use

• • Essential Cookies: These cookies are necessary for the proper functioning of our website and enable you to navigate and use its features effectively. They do not store any personally identifiable information and are essential for providing the services you have requested.
  • Analytical Cookies: We use analytical cookies to gather information about how you interact with our website, which pages you visit, and the duration of your visit. This helps us analyze user behavior, identify areas for improvement, and optimize our website’s performance.
  • Functional Cookies: Functional cookies allow our website to remember your preferences and choices, such as language selection and location, to provide a more personalized experience during your journey.
  • Advertising and Marketing Cookies: These cookies are used to deliver targeted advertisements and marketing content that may be of interest to you based on your browsing behavior and engagement with our website. We use this information to tailor our marketing efforts and provide relevant offers.

Your Consent to Cookies

By using our website and services, you consent to the use of cookies and similar technologies as described in our Cookie Policy. You have the option to manage your cookie preferences through your web browser settings or by following the instructions provided in our Cookie Policy.

Opting Out of Non-Essential Cookies

While some cookies are necessary for the proper functioning of our website and the provision of services, you can choose to opt-out of non-essential cookies. By adjusting your browser settings, you can prevent the storage of non-essential cookies on your device. However, please be aware that opting out of certain cookies may impact the functionality and performance of our website and services.

8. Information Sharing

We understand the sensitive nature of your personal information, and we take every precaution to ensure its confidentiality. We may share your personal information with the following parties under strict confidentiality agreements and robust security measures:

• Credit Bureaus and Creditors: In order to perform services effectively, we may share your relevant personal information with credit bureaus and creditors. This enables us to verify and update your credit information, identify inaccuracies or discrepancies, and implement appropriate efforts. Rest assured that we only disclose the necessary information required to address your needs, and we do not share your data for marketing purposes without your explicit consent.
• Service Providers: We engage reputable service providers to support various aspects of our services. These service providers may include technology vendors, data analysis firms, payment processors, and customer support teams. We carefully select these providers and ensure they adhere to strict confidentiality agreements and industry-leading security practices to safeguard your personal information. These third-party providers are only granted access to your data on a need-to-know basis to perform their designated tasks.
• Legal Requirements: We may disclose your personal information in response to valid legal requests, court orders, or when required by applicable laws and regulations. Such disclosures are made in compliance with legal obligations and are necessary to protect our rights and interests, as well as to ensure the safety and security of our customers and the public.
• Business Transfers: In the event of a merger, acquisition, or any form of corporate reorganization, we may transfer your personal information as part of the transaction. We will ensure that any such transfer is conducted in accordance with applicable privacy laws and that your information remains protected and subject to the same level of confidentiality.
• Your Consent Matters: Beyond the scenarios outlined above, we will not share your personal information with any other third parties without obtaining your explicit consent. Your privacy is paramount, and we value the trust you place in us when sharing your data. Therefore, we will always seek your consent before disclosing your information for purposes not covered by this Privacy Policy.
• Anonymous and Aggregated Data: We may use anonymous and aggregated data for various purposes, such as market analysis, research, and service improvement. This data does not identify you personally and is used in a manner that ensures your privacy remains protected.
• International Data Transfers: As mentioned in Section 11 (Cross-Border Data Transfers), we may process and store your personal information in countries outside of Canada where our service providers operate. Rest assured that when your data is transferred to these countries, we take appropriate measures to ensure its security and compliance with applicable privacy laws.
• Protecting Your Information: We maintain strict confidentiality agreements and data protection protocols with all parties with whom we share your personal information. These measures are designed to safeguard your data from unauthorized access, disclosure, or misuse.
• Contact Us: If you have any questions or concerns about how your personal information is shared, please contact our Data Protection Officer using the information provided in Section 19. We are committed to being transparent about our information-sharing practices and ensuring that your privacy rights are respected throughout your journey with Kenny Johnson University.

9. Credit Bureaus and Creditors

We understand the critical role that credit bureaus and creditors play in the process. To provide you with comprehensive services, we may obtain credit reports and other credit-related information from these entities. It’s essential to clarify our approach to handling such information:

• Limited and Purposeful Usage: The credit information obtained from credit bureaus and creditors will be used solely for the purpose of providing services to you. We will not use this data for any other unrelated purposes, such as marketing or solicitation.
• Confidentiality and Data Security: We treat the credit information we receive from credit bureaus and creditors with the same level of confidentiality and security as your other personal information. Our team members and any third-party service providers involved in the process are contractually bound to handle this data with strict confidentiality, adhering to the highest industry standards and best practices.
• Credit Information Accuracy: Our efforts are rooted in accuracy and precision. We will diligently analyze the credit information provided by credit bureaus and creditors to identify inaccuracies, errors, or outdated information. Our goal is to ensure that your credit report reflects an accurate and up-to-date representation of your creditworthiness.
• Dispute Resolution: If we discover any discrepancies or inaccuracies in the credit information obtained, we will proceed with the necessary dispute resolution process. This involves working with credit bureaus and creditors to rectify errors and ensure that your credit report reflects accurate and verified information.
• Data Retention: We retain the credit information obtained from credit bureaus and creditors only for as long as necessary to carry out the services. Once the process is complete, we will securely dispose of this data in accordance with our data retention policies and applicable laws.
• Your Consent Matters: We will obtain your explicit consent before accessing your credit information from credit bureaus and creditors. Your consent allows us to proceed with the process and effectively address your credit-related concerns. You have the right to withdraw your consent at any time, as outlined in Section 6 (Withdrawal of Consent).
• Respecting Your Rights: While we work with credit bureaus and creditors to facilitate our services, we recognize and respect your rights as a consumer. As such, we will ensure that any changes made to your credit report are accurate and legitimate, and we will not engage in any unethical practices that may harm your credit standing.

10. Service Providers

To deliver exceptional services, we collaborate with reputable service providers who specialize in various aspects of the process. These service providers play an integral role in helping us analyze data, process payments, provide customer support, and optimize our services. Here’s how we safeguard your personal information when working with service providers:

• Stringent Selection Process: We engage service providers after conducting a thorough assessment of their capabilities, privacy practices, and commitment to data protection. Our selection process ensures that only trusted and reputable partners are involved in handling your personal information.
• Confidentiality Agreements: All service providers working with Kenny Johnson University are required to sign strict confidentiality agreements. These agreements outline their responsibilities in handling your personal information, ensuring they are legally bound to maintain its confidentiality and security.
• Compliance with Laws: Our service providers operate in full compliance with applicable privacy laws and regulations. They are required to adhere to the same level of data protection and privacy standards as Kenny Johnson University.
• Limiting Data Access: Service providers are granted access to your personal information only to the extent necessary to fulfill their designated roles. We ensure that they have access only to the specific data required for the services they provide.
• Ongoing Oversight: We maintain regular oversight of our service providers to ensure continued adherence to privacy and data protection standards. We periodically review their privacy practices to verify compliance and address any concerns promptly.
• No Third-Party Marketing: We do not allow our service providers to use your personal information for their marketing purposes. Any information shared with them is strictly for the purpose of supporting our services and improving your experience with Kenny Johnson University.
• Data Processing Agreements: Where applicable, we have data processing agreements with our service providers, outlining the specific terms and conditions for the handling of personal information.
• Protecting Your Rights: While we rely on service providers to support our operations, we remain the data controller responsible for your personal information. As such, we ensure that your rights and privacy are safeguarded throughout the process.

At Kenny Johnson University. our commitment to data privacy and protection extends to all parties involved in the journey, ensuring a secure and seamless experience for our valued customers. If you have any questions or concerns regarding the use of credit information or our collaboration with service providers, please do not hesitate to contact us using the information provided in Section 19.

11. Cross-Border Data Transfers

We understand the importance of protecting your personal information, especially when it is transferred to and processed in countries outside of Canada. When we engage reputable service providers located in other countries to assist in delivering our services, your personal data may be subject to cross-border transfers.

We want to assure you that we take the necessary steps to ensure that your personal information remains secure and protected throughout the cross-border transfer process. We are committed to complying with all applicable privacy laws and regulations, including the requirements set forth by the Personal Information Protection and Electronic Documents Act (PIPEDA).

12. Security Measures

At Kenny Johnson University, safeguarding your personal information is our top priority. We understand the sensitivity of the data we handle, and we take extensive measures to protect it from unauthorized access, disclosure, or misuse. Our commitment to data security is reflected in the implementation of comprehensive physical, technical, and administrative safeguards.

• Secure Browsing: Our team utilizes modern web browsers with robust security features. We ensure that these browsers are regularly updated to guard against known vulnerabilities and protect against potential cyber threats. Secure browsing minimizes the risk of unauthorized access to your data during online interactions.
• Secured VPN Access: Access to your personal information is strictly limited to authorized personnel who require the data to fulfill their duties related to services. To ensure an additional layer of security, our team accesses information through a secured Virtual Private Network (VPN). The VPN creates an encrypted tunnel, preventing unauthorized parties from intercepting data during transmission.
• Dispute Letter Creation: When creating dispute letters on your behalf, we use specialized tools with strong encryption and security features. These tools are designed explicitly for purposes and undergo regular updates to maintain their effectiveness against emerging security threats.
• Client Request Updates: Should you request updates on the progress of your journey, our team will access only the personal information necessary to address your inquiry. We strictly adhere to protocols that verify your identity, ensuring that your data remains confidential and inaccessible to unauthorized parties.
• Video Surveillance: To further enhance physical security, we have implemented video surveillance in our premises. Video surveillance helps monitor access points and sensitive areas, deterring potential unauthorized access or misuse of personal information within our physical premises.

Employee Training and Awareness: We believe that well-informed employees are essential to maintaining data security. As part of our commitment to data protection, all team members undergo comprehensive training on data security best practices, privacy awareness, and the handling of personal information. These training sessions aim to enhance their understanding of potential security risks and equip them with the knowledge to mitigate such risks effectively.

Data Access Control: Access to your personal information is strictly controlled, and authorization is granted on a need-to-know basis. Our team members receive unique login credentials that grant access only to the specific data required to perform their designated tasks. We regularly review and update access permissions to align with changes in job roles or responsibilities.

Incident Response and Reporting: In the unlikely event of a data breach or security incident, we have established a robust incident response plan. This plan outlines the steps to be taken, including containment, investigation, notification, and remediation. We prioritize prompt reporting and communication to affected individuals and relevant authorities, as required by applicable laws.

Continuous Improvement: We are committed to continuously improving our security measures to stay ahead of evolving threats and emerging best practices. Our security team regularly conducts risk assessments and vulnerability scans to identify potential weaknesses and proactively address them. Feedback from clients and employees is encouraged to identify areas for improvement and enhance our overall data security posture.

Third-Party Security Assessments: When engaging with third-party service providers or vendors, we conduct thorough security assessments to ensure they adhere to robust data protection practices. Any third parties involved in handling your personal information are required to sign agreements that include strict confidentiality and security obligations.

13. Retention Period

We believe in responsible data management, and as such, we will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the nature of the information and the specific purposes for which it was collected. However, we ensure that our retention practices align with applicable laws and regulations, and we do not keep your information for longer than required.

• Regular Data Review: We conduct periodic reviews of our data retention practices to identify and remove any information that is no longer necessary for the purposes stated in this Privacy Policy. By doing so, we ensure that your personal information is up-to-date and relevant, while minimizing the risk of retaining it beyond the required duration.
• Legal Obligations: In certain cases, legal requirements or regulatory obligations may necessitate a longer retention period for specific types of personal information. We will comply with such requirements and ensure that your data is protected during this extended retention period.
• Data Deletion: Once your personal information is no longer needed for the purposes outlined in this Privacy Policy, we will securely delete or anonymize it to prevent any unauthorized access or use.

14. Your Rights

We respect and uphold your rights concerning your personal information. You have the following rights, which you can exercise at any time:

• Access: You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of the information within a reasonable timeframe, allowing you to review and verify the accuracy of your data.
• Correction: If you believe that any of the personal information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates. We will promptly make the necessary changes to ensure that your information is accurate and up-to-date.
• Deletion: You have the right to request the deletion of your personal information from our records under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Objection: You may object to the processing of your personal information for certain purposes, such as direct marketing or profiling, unless we have compelling legitimate grounds to continue processing.
• Restriction: In some cases, you have the right to request the restriction of the processing of your personal information. This means that we will store your data but not use or process it for certain purposes.
• Data Portability: If applicable and feasible, you have the right to request the transfer of your personal information to another organization in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: If our data processing is based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. You can find more information on how to withdraw your consent in Section 6 (Withdrawal of Consent).

To exercise any of these rights or to make any inquiries related to your personal information, please contact us using the information provided in Section 19.

15. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from individuals who are minors. If you are a parent or guardian and believe that your child has provided us with their personal information without your consent, please contact us immediately, and we will take appropriate measures to promptly delete such information from our records.

16. Marketing Communications

We may use the contact information you provide to send you promotional materials, special offers, and updates about our services. However, we respect your preferences, and you have the right to opt-out of receiving marketing communications from us at any time.

17. Third-Party Websites

While we strive to provide helpful and relevant information, our website may contain links to third-party websites for additional resources and references. We want to emphasize that we are not responsible for the privacy practices or content of these external websites. Once you leave our site and access these third-party platforms, their respective privacy policies and terms of service will govern the collection, use, and disclosure of your personal information. We recommend reviewing their policies carefully before providing any personal data to these third-party websites.

18. Changes to the Privacy Policy

As part of our commitment to transparency and compliance, we may update this Privacy Policy from time to time. Changes may be made to reflect advancements in technology, modifications to our services, or in response to legal requirements. Whenever we make changes, we will revise the “Effective Date” at the top of this policy to indicate the date the changes took effect.

• Notification of Changes: In the event of significant changes that may impact your rights or the way we handle your personal information, we will notify you through prominent means, such as by email or by posting a notice on our website before the changes become effective.
• Reviewing the Policy: We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. By continuing to use our services after any changes to this policy, you acknowledge and agree to the updated terms.

19. Contact Information

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, we are here to assist you. Please feel free to contact us or use our live chat support.

• Kenny Johnson University
• Montreal, QC, Canada
• [email protected]

Our privacy team is well-versed in privacy matters and will respond to your inquiries promptly and professionally. We are committed to ensuring that your personal information is handled responsibly and in accordance with the principles of privacy and data protection.

20. Compliance and Reporting

At Kenny Johnson University, we take privacy compliance seriously, and we are fully committed to adhering to the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

• Your Feedback Matters: If you believe that we have not met the standards outlined in this Privacy Policy or have any concerns about the way we handle your personal information, please do not hesitate to reach out to us using the contact information provided in Section 19. Your feedback is essential to us, and we are dedicated to addressing any issues you may raise promptly and thoroughly.
• Investigation and Resolution: When we receive a privacy-related complaint or concern, our privacy team will conduct a thorough investigation. We will strive to understand the issue fully, take appropriate remedial actions if necessary, and communicate with you transparently throughout the process.
• External Recourse: If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the appropriate privacy regulatory authority in Canada, such as the Office of the Privacy Commissioner of Canada (OPC). The OPC is an independent agency responsible for overseeing compliance with privacy laws in Canada.

At Kenny Johnson University, we are dedicated to protecting your privacy and providing exceptional services. We value your trust and are committed to maintaining the confidentiality, security, and accuracy of your personal information throughout our engagement